Case Studies

Strategic Staffing for a High-Tech Audio-Visual Equipment Manufacturer

Client Overview:

The client, a renowned manufacturer of high-tech audio-visual equipment, is distinguished for supplying top-tier technology to global venues, including prominent music stages and conference centers. They are currently engaged in a transformative SAP S/4HANA implementation, moving from ECC with a green field approach. The company has a significant presence in Chicago, USA, with additional global operations supported by offshore teams in India. Their reach and operational scale are global, with extensive deployment across various regions.

Business Challenge:

The client faced critical challenges with their initial system integrator during the first two phases of their SAP S/4 transformation. The lack of expected expertise led to the search for a new partner that could provide a more robust staff augmentation approach rather than traditional consulting. This transition was critical as the company aimed to enhance their Order to Cash and in-house repair functionalities, with a need for skilled resources in various SAP modules.

Planet Technology responded swiftly to the client’s needs by providing skilled consultants for key roles within the company’s SAP S/4HANA roadmap. The positions filled included:

  • SD-OTC (Order to Cash)
  • SM (Service Management In-House Repair)
  • CRM Service In-House Repair
  • FI/CO (Finance & Controlling)
  • EDI for Integration

Over ten consultants, blending onshore and offshore resources, were deployed beginning November 2023. This approach allowed the client not only to address immediate system integration and expertise gaps but also supported their critical realization phase heading towards a go-live date in January 2025.

The Solution:

The strategic staff augmentation by Planet Technology enabled the client to remain on track for their ambitious modernization timeline. The new team structure allowed for an accelerated progress from zero to full operational capacity. The client is getting ready to move into their go-live phase with robust support structures for hypercare and ongoing system support post-launch.

Current Engagement and Future Work:

As of now, Planet Technology continues to support the client in phase 3 of the implementation, focusing on optimizing current implementations and preparing for phase 4, which will encompass Manufacturing, Direct Procurement, and Product Lifecycle Management. This future phase will complete the transformation from SAP ECC to S/4HANA. Continuous support and optimization are provided, ensuring that the client can effectively manage their dual landscape and integrations with over twenty applications, including Salesforce, Boomi, and SAP Hybris.

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